Help and Questions

Minimums are low and set per job rather than fixed. Tell us the quantity you need and the written quote will say whether it works for that size and print.

Ask for a quote with your size, board, print and quantity. Approve the quote, approve the free proof, pay, and production begins.

Yes. We keep your size and artwork on file, so a reorder only needs the quantity. Any change to the artwork gets a fresh proof.

Yes, before you approve the proof. We send an updated written quote for the new quantity.

Vector files such as PDF, AI, EPS or SVG are best. A high-resolution PNG or JPG works for logos and photos, and we tell you at proof stage if anything will print soft.

No. The proof is free, and you can ask for changes until it is right.

Your artwork placed on the flat net of the box at its real size, with fold lines, cut lines and the inside and outside faces marked.

Yes. Send the logo and tell us where it should sit. We lay it out on the box and show you the result on the proof.

Ask when you request a quote and we will talk through what is possible for your size and board. The free proof also shows exactly how your print sits on the box before anything is made.

Always the inside size, in millimetres, as length x width x height. We work out the outside from the board you choose.

Add 3 to 5 mm a side to the product's measurements. Less and the lid may bow; more and the item can move.

Yes. Measure the inside of that box, or send a photo with a ruler beside it, and we quote the same size.

Yes. A white underprint goes down first so colours on top stay bright, or white can be used on its own as a single colour.

Matt gives a soft, flat finish that hides fingerprints. Gloss makes colours look richer and adds a slight shine.

Close, but not exact. Screens glow and board absorbs ink, and kraft tints every colour slightly warmer. Give us colour references if a shade must be matched closely.

Delivery is free and tracked, and takes 2 to 3 working days to UK mainland addresses after the 4 to 6 working days of production.

No. We deliver to UK mainland addresses only.

Yes. Every order goes out tracked and we send you the tracking details when it leaves.

No. They arrive flat, creased and strapped in bundles. Each box folds up in a few seconds when you pack it.

No. All orders go out by tracked delivery, which is free to UK mainland addresses.

Payment details come with your approved quote. No payment is taken on this website, and production starts once payment is received.

Your written quote shows how VAT is treated and the total you pay, so the figure on the quote is the figure on the invoice.

After you approve the proof and before production starts. You never pay for a box you have not seen on a proof.

Tell us within 10 days with photos. We reprint or refund the affected boxes. The returns and reprints policy page has the full steps.

Custom-made boxes cannot be returned for a change of mind, because they are cut and printed to your order.

Print that differs from the approved proof, such as wrong artwork, a missing colour or print in the wrong place. Normal colour variation between screen and board is not a misprint.

Contact us straight away. If production has not started we can usually correct it; once printed, errors on an approved proof are not covered by a free reprint.